Customer Care Coordinator

Customer Support · Traverse City, MI

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Celly Health is seeking a Customer Care Coordinator to serve as the first point of contact for both patients and providers, and the connective tissue of our front office. This is primarily a phone-based role - you'll manage a high-volume inbound call queue, triage needs, and route calls to the right people quickly and accurately. Beyond day-to-day call management, you'll also support providers directly: guiding them through onboarding, coordinating training, fielding inquiries, and tracking their requests through to resolution. If you stay grounded when the phones are ringing and enjoy bringing order to a fast-moving environment, this role was built for you.

The ideal candidate is systems-minded, results-oriented, and consistent - someone who follows established protocols carefully, documents accurately, troubleshoots issues with composure, and looks for ways to improve the process. Strong communication skills are essential: warm and reassuring with patients, clear and reliable with providers and clinical staff. Prior experience in a medical office or call center is preferred, along with familiarity with EHR or practice management software. Bilingual candidates are strongly encouraged to apply.

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